--- title: "Complaints Procedure" url: "https://www.coupegreen.co.uk/key-information/complaints-procedure" school: "Coupe Green Primary School" --- # Complaints Procedure We consider that the development of true partnership can only be achieved if there is good communication within and beyond school. Any problem concerning your child, however small it may seem, should be shared in the first instance with the class teacher, you should always address your concern to the class teacher who has direct responsibility for your child’s welfare. If this can not be resolved then the matter can be discussed further with a member of the senior leadership team (KS2 – Mr Burns, Deputy Headteacher and EYFS/KS1 – Mrs Cooke). If you are not satisfied with the response you have received from the class teacher/senior leadership member you need to make an appointment to see the Headteacher, who has overall responsibility for the day-to-day management of the school. Please come and discuss your concerns and we will do our best to solve them. Complaints Policy 208 KB [Open for printing](https://files.schudio.com/coupe-green-primary-school/files/documents/Complaints_procedure.pdf) Managing Serial and Unreasonable Complaints Policy 165 KB [Open for printing](https://files.schudio.com/coupe-green-primary-school/files/documents/Managing_Serial_and_Unreasonable_Complaints_Policy_LATEST_(1).pdf) ### Key Information - [Behaviour](https://www.coupegreen.co.uk/key-information/behaviour) - [Complaints Procedure](https://www.coupegreen.co.uk/key-information/complaints-procedure) - [Financial Information and Benchmarking](https://www.coupegreen.co.uk/key-information/financial-information-and-benchmarking) - [Inclusion (SEN)](https://www.coupegreen.co.uk/key-information/inclusion-sen) - [Policies](https://www.coupegreen.co.uk/key-information/policies) - [Premium Fundings](https://www.coupegreen.co.uk/key-information/pupil-premium) - [Prevent Duty Statement](https://www.coupegreen.co.uk/key-information/prevent-duty-statement) - [Privacy Notices](https://www.coupegreen.co.uk/key-information/privacy-notices) - [Safeguarding](https://www.coupegreen.co.uk/key-information/safeguarding) ##### Location Coupe Green Hoghton Preston PR5 0JR ##### Contact Us 01254 853518 ##### Stay Connected - [Facebook](https://www.facebook.com/coupegreenprimary/) © Copyright 2023–2026 Coupe Green Primary School School & Trust Websites by [ ![Schudio logo](https://www.coupegreen.co.uk/img/logo/dark.png) ](https://www.schudio.com/)